Returns & Exchange Policy

At Dori Doriya, we take great pride in the craftsmanship of each piece. If for any reason you are not fully satisfied, we offer returns and exchanges in the form of store credits under the following terms:

Eligibility for Returns & Exchanges

  • Products can be exchanged or returned within 5 days of delivery, only in the form of store credits.

  • Items must be in their original condition – unused, unwashed, undamaged, and with all tags attached.

  • Each order is eligible for one-time return/exchange only.

  • Products on Sale or Discount are not eligible for return or exchange.

  • Refunds are not offered, as every product is made with considerable time and effort.

Size Exchange

  • Please refer to our size chart carefully before making a purchase.

  • In case you still need to exchange the size, reverse pickup charges of ₹300 will apply.

  • You must initiate the exchange within 24–48 hours of receiving your order.

    • If a Sunday falls within this window, the timeline is extended by 24 hours.

  • Ensure the item is unused and the original tags are intact when returning.

How to Initiate a Return or Exchange?

To start the process, please reach out to us with:

  • Your Order Number

  • Email ID used while placing the order

  • Clear product images and reason for exchange/return

📧 Email: doridoriyawithlove@outlook.com
📱 Call / WhatsApp: +91 98285 01987
🕙 Support Hours: Monday to Saturday | 10:00 AM – 5:30 PM IST

When will I receive my store credit?

Once we receive and verify the returned product, we will issue a store credit valid for 60 days.
You can use this credit for your next purchase or for exchanging the product with another size (if available).

What if I receive a damaged product?

If your package appears damaged or tampered with at delivery, please do not accept it.
In case you receive a damaged product, please notify us within 48 hours of delivery with clear photos at:
📧 doridoriyawithlove@outlook.com

What if a product is missing from my order?

If any product is missing from your order, contact us within 48 hours of receiving it.
📞 +91 98285 01987
📧 doridoriyawithlove@outlook.com

We'll look into it and respond within 24 hours.

What if I receive the wrong product?

If you receive an incorrect item, please inform us within 48 hours with:

  • Product images

  • Your order number

Reach us at 📧 contact@doridoriya.com or 📱 +91 98285 01987 (Call)

Are international orders eligible for returns or exchanges?

Unfortunately, international orders are not eligible for exchanges or returns.